Privacy policy

Last updated: May 28, 2026

This Privacy Policy explains how StarPulse collects, uses, shares, and protects your personal information when you visit our website, place an order, contact us, or use our services.

StarPulse operates this online store through Shopify, which helps us provide our website, checkout, payment processing, order management, and related e-commerce services.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our store, we may collect the following types of personal information:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment confirmation details
Customer support messages
Device information
IP address
Browser information
Website usage information
Products viewed, added to cart, or purchased

Payment card details are processed through Shopify and/or our payment service providers. StarPulse does not intentionally store full payment card numbers on its own systems.

2. How We Collect Personal Information

We may collect personal information in the following ways:

Directly from you when you place an order, create an account, subscribe to our newsletter, or contact us
Automatically when you visit our website through cookies and similar technologies
From Shopify and other service providers that help us operate our store
From payment, shipping, analytics, marketing, and customer support providers

3. How We Use Your Personal Information

We use your personal information to:

Process and fulfill your orders
Confirm payment and order details
Arrange shipping and delivery
Communicate with you about your order
Respond to customer support requests
Improve our website, products, and customer experience
Send marketing emails if you have subscribed or where legally permitted
Detect fraud, abuse, security risks, or unauthorized activity
Comply with legal, tax, regulatory, and business record obligations
Review defective, damaged, or wrong-item claims under our refund and return policy

4. Marketing Communications

If you subscribe to our email list, we may send you updates about new arrivals, offers, product launches, and store news.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at:

support@starpulsestore.com

Even if you unsubscribe from marketing emails, we may still send you important non-marketing messages related to your orders, account, payments, shipping, or customer support.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly
Remember your preferences
Improve your shopping experience
Understand how visitors use our store
Support analytics, advertising, and security features

You may control or disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

6. How We Share Personal Information

We may share your personal information with trusted third parties when necessary to operate our store and provide our services. These may include:

Shopify
Payment processors
Shipping and fulfillment partners
Customer support tools
Marketing and email service providers
Analytics providers
Fraud prevention and security providers
Legal, tax, compliance, or regulatory authorities where required by law

We do not sell your personal information directly for money.

However, depending on your location, some advertising or analytics activities may be considered “sharing” or “targeted advertising” under applicable privacy laws. Where required, you may have the right to opt out.

7. Shopify

Our store is powered by Shopify. Shopify collects and processes certain personal information to help provide the store, checkout, payment, security, analytics, and related e-commerce services.

Information you provide through our store may be processed by Shopify and its service providers in countries outside your country of residence.

You can learn more about Shopify’s privacy practices by visiting Shopify’s Consumer Privacy Policy:

https://privacy.shopify.com/en

8. International Transfers

Because we use Shopify and other online service providers, your personal information may be transferred, stored, or processed outside your country of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

9. Data Retention

We keep personal information only for as long as necessary for the purposes described in this Privacy Policy, including:

Order processing
Customer support
Business records
Legal and tax compliance
Fraud prevention
Dispute resolution
Enforcement of our policies

Retention periods may vary depending on the type of information and legal requirements.

10. Security

We take reasonable steps to protect your personal information. However, no website, online service, payment system, or method of transmission over the internet is completely secure.

You are responsible for keeping your account login details private and secure.

11. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Request access to personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information
Request a copy of your personal information
Object to or restrict certain processing
Opt out of marketing communications
Withdraw consent where processing is based on consent
Lodge a complaint with a data protection authority

To exercise your rights, contact us at:

support@starpulsestore.com

We may need to verify your identity before responding to your request.

12. Children’s Privacy

Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction.

If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete it where required.

13. Third-Party Links

Our website may contain links to third-party websites, apps, payment providers, shipping services, or social media platforms.

We are not responsible for the privacy practices, security, or content of third-party websites. You should review their privacy policies before using those services.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, Shopify services, or how we process personal information.

When we update this policy, we will revise the “Last updated” date at the top of this page.